FAQs

1. When will my order arrive?

Processing Time: 1–3 business days
Shipping Time: 5–12 business days (depending on your location)
You will receive a tracking number once your order is shipped.

2. How do I track my order?

Once your order is shipped, you will receive a tracking email.
You can also track your order using our Track Your Order page.

3. Do you offer returns or refunds?

Yes! We offer hassle-free returns.
If your item arrives damaged, defective, or not as described, we will replace it or refund you.
Please check our Refund Policy page for full details.

4. What if I receive the wrong item?

Order number
Photo of the item received
We will fix it right away.

5. Can I change or cancel my order?

You can change or cancel your order within 12 hours after purchase.
After that, the order may already be processed.

6. Do you ship internationally?

Yes! We ship to most countries worldwide.

7. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
ShopPay

8. Do you charge customs fees?

Most customers do not pay customs fees.
However, in rare cases your local customs office may apply fees based on your location.

9. I didn’t receive my confirmation email. What do I do?

Check your spam/junk folder.
If still missing, contact us at support@megamodemart.com.

10. Is my payment information secure?

Yes — our store uses Shopify’s secure, encrypted checkout system.

11. How do I contact customer support?

You can reach us at:
📧 support@megamodemart.com
Available 24/7.